Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with the best possible service and ensuring that your orders reach you in perfect condition. Below are the details of our shipping policy:

Processing Time:

Orders are typically processed within 1-3 business days after payment is confirmed. Orders placed during weekends or holidays will be processed the following business day.

Shipping Rates & Delivery Times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Economy Shipping: 7-10 business days (for budget-conscious shipping)

Shipping costs are calculated at checkout based on your location and the weight of your order.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment online for real-time updates.

Shipping Issues or Damaged Items:

In the rare event that your order arrives damaged or is missing items, please follow these steps to request a refund or replacement:

  1. Take clear, detailed photos of the damaged or missing items (including the packaging, if relevant).
  2. Send these photos along with a brief description of the issue to our customer service team at trendxclusive1@gmail.com within 7 days of receiving your order.
  3. Provide the reason for your refund request.

Refunds or replacements will only be processed if the request is made with proper documentation (i.e., photos and reason) within the time frame mentioned.

Refunds:

  • Refunds will only be issued once we have received proper evidence of the issue, including clear photos and a valid reason for the claim.
  • If the claim is approved, refunds will be processed to the original payment method within 5-7 business days.

Return Policy:

We do not accept returns for change of mind. However, if you receive an incorrect or defective product, please contact us within 7 days for assistance with returns or exchanges.

Contact Us:

If you have any questions or concerns about your order, feel free to reach out to our customer service team at:

  • Email: trendxclusive1@gmail.com
  • Phone: 229-352-2900

We're happy to assist you!